Frequently Asked Questions
Jump Zone Party FAQ
   
    
 

Jump!Zone Oklahoma City

SW 104th & Western | 10400 S. Western at Palagio Shops | Oklahoma City OK 73139
(405) 200-1691

What are Jump!Zone's Safety Rules?

 

One at a time and feet first down slides, parents are not allowed on play equipment to play they only assit No bouncing at top of slides (sit down and slide)

Little people and big people should not bounce at the same time
When sliding don't drag your arms and elbows on the vinyl, hold them up to avoid "rug burn" No fighting or wrestling or ball beaming, No bulling of any kind is allowed
No gum in Jump!Zone
Socks are required to play, and we have for sale if you forget yours Please listen to Jump!Zone staff and follow additional safety rules posted
HAVE FUN AND BE SAFE!
What are the Jump!Zone's party costs and options and how far in advance should I book?

 

Please refer to our Party Planning section and familiarize yourself with our party options. You can check date and time availability as well as book your party by clicking on RESERVATIONS. If you do not find an option to suit your needs, please call us so we can try to accommodate you. Friday, Saturday, Sunday and The Princess Room party times fill up fast. To get the date and time you want, it is recommended that you call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.

Please note that some 15 Kids Small Party are in a smaller room. If you think you will have more than 15 adults and free babies combined, you might be cramped and may need to switch to a larger party size so you can get a larger party room. Please call a Party Planning Coordinator to see if you are in a small room or if you have any other questions 405-200-1691 .

Children able to walk who are age of 2 to 17 count as party guest.

Any extras ordered are time sensitive to when you order them. Drinks and Pizza can be ordered the day of the party.
Deposit on events?

 

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We require that you pay a $100 deposit at the time of booking which goes toward the price of your party, this deposit is non-refundable but is transferable within 1 year of the date of your event.
What is your cancellation policy?

 

When booking a party, a $100 dollar non-refundable deposit is charged at the time of reservation. If you cancel 14 DAYS prior to your party date, you have 14 DAYS after the party date to reuse your deposit for another date in the next 12 months. If you cancel with less than 14 DAYS before your scheduled party, you will lose the deposit plus be charged the 100% of the balance. No Show parties are charged 100% of the balance. As always, we will strive to work with you on any cancellation.
Can I bring my own food, drinks or decorations into Jump!Zone?

 

No outside food or drinks can be brought in other than birthday cake, individual ice cream cups, cupcakes and ONLY if you have a scheduled party. Alcoholic beverages are never allowed. You can order pizza and drinks for your entire party the day of the party. You can bring in your decorations and use tape to put them up. We do not allow tacks or anything that will harm the walls etc. We do not allow silly string, confetti or pinatas.
Things to bring to the party/event?

 

Candles for your cake etc Knife to cut cake Any decorations you would like to add to the room Tape for the decorations, sizzors and a large bag if you need to take your presents home
What should the kids wear?

 

SOCKS are required to play and we have for sale if you forget yours. We suggest party planners bring extra socks with them in case someone forgets to bring some. Long sleeves are recommended. Clothes with zippers or hooks (other than at the waist) are not allowed as they may scratch the inflatables. Nylon type pants make the kids go extra fast down the slides.
How early should everyone arrive prior to the party?

 

Everyone, including the party family, should arrive no more than 5 to 10 minutes before the scheduled party time. We need to collect waivers and your party review our safety rules with everyone before the party starts. Please do not arrive more than 10 minutes early because other parties will be in session

Your Party Room will be available, 30 minutes after party start time. This is to ensure your room is fully clean and ready for your party. Since we do stagger party times and there are parties one right after the other and some parties run late, we do need time to vacate those room and clean them up before your party enters.
Can Parents play on the inflatables?

 

Parents are asked to help ensure their children follow the safety rules on the inflatables. Parents can help their children onto the inflatables, but are not allowed to play. If you have a small child we encourage them to go through inflatables with their older playmates. Adults can assist toddlers through the inflatables but if your child meets the height requirements they should be able to go through without assistance from an adult. Our number one safety rule is "ONE AT A TIME." We encourage children to play safe. Everyone must go one at a time down the slides. No trains and no holding on laps or holding hands. Only equal size people should bounce at the same time. Bigger people, including Adults, should always stay clear of little people. Parents who are on the inflatables must wear socks and need to remove belts, watches, or other sharp objects.
Are the inflatables safe for babies?

 

No, Babies under 3 years old should not be on the inflatables without adult supervision because it is not safe. Also, parents please closely monitor your young children while at Jump!Zone and make sure they are not on inflatables with older kids. It is not safe for anyone to hold another person while going down slides and is against Jump!Zone's safety rules.
Who is allowed to enter Jump!Zone?

 

Jump!Zone is designed for children ages 2 to 12 years old. No child of any age is allowed to enter unless accompanied by an adult. No adults can enter unless they are with children.
Will there be a staff member to help with the kids in the play area and in the party room?

 

Yes, there are coordinators in the play arena to help supervise the safe play of children but please be aware that you are responsible for your child. We will also help you get settled in the party room. If you need assistance during your party, please let us know and we will be happy to help. When the party is over, we do all the cleaning up for you.
 
Please email or call us if you have additional questions. Our main goal is to make sure your party is safe and fun!!! Thank you for choosing us to be part of your celebration.