Frequently Asked Questions
Jump Zone Party FAQ

Jump!Zone Lewisville


Jump!Zone Lewisville Safety Rules:


One at a time and feet first only down slides (parents cannot go down slides with a child on their lap).
No bouncing at the top of slides (sit down and slide please).
When sliding don't drag your arms and elbows on the vinyl. Hold them up to avoid "rug burn".
No jumping on or over inflatable walls.
Stay on the designated course of all inflatables.
Little people and big people should not bounce at the same time (adults can sit in a bounce house to be near their children, but should not bounce at the same time children are bouncing).
No fighting or wrestling or ball beaming.
No gum in Jump!Zone.
Socks are required at all times.
Please listen to Jump!Zone staff and follow additional safety rules as explained.
What are Jump!Zone's party costs and options and how far in advance should I book the party?


Please refer to our Party Planning section and familiarize yourself with our party options. You can check date and time availability as well as book your party by clicking on RESERVATIONS.
If you do not find an option to suit your needs or wish to speak to someone, please feel free to call.

Friday, Saturday and Sunday party times fill up fast. To get the date and time you want, it is recommended that you call 2-3 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.
How do I book a party?


You can make a party reservation on our website or you can call us to discuss your needs so we can help you choose the perfect party plan. We require that you pay a $100 deposit with a credit card at the time of booking. The balance and any extras you purchase (such as pizza, balloons, goodie bags) can be paid for the day of the party. Gratuities for our staff are always welcome. We accept Visa, Mastercard, American Express, Discover or cash. Sorry, checks are not accepted.
What is your cancellation policy?


When booking a party, a $100.00 deposit is charged at the time of your reservation. The deposit is non-refundable, but will be applied toward your final bill. If you cancel less than 2 weeks prior to your party date, you will be charged 50% of the cost of the party. If you cancel 2 days or less prior to your party date, you will be charged 100% of the cost of the party. As always, we will strive to work with you on any cancellation.
Can I bring my own food, drinks or decorations into Jump Zone?


You need to bring the birthday cake, candles and cake knife. We also allow a fruit or veggie tray, store bought snacks, goodie bags and balloons to be brought in for your Jump!Zone party. No other outside food is allowed unless prior permission. We sell pizza, soda, juice boxes and water bottles. When purchasing the pizza, you may also order other items from our vendor's menu at menu price.
The children cannot eat anything until their arena time is over. The children jump in the arena for the first 60 minutes and then go to the party room for 45 more minutes to celebrate with cake and/or pizza. The party rooms are already decorated. Please do not tape or tack up any decorations and please do not bring silly string, pinatas (with the exception of pull-string pinatas) or confetti. You can buy assorted primary colored balloons from us.
Will a Jump!Zone staff member help supervise the kids and help me in the party room?


Yes, we will help supervise the safe play of the kids in the play arena. We will also help you get settled in the party room. If you need assistance during your party, we are here to help you serve your guests. When the party is over, we clean up the room for you.
What should the children wear?


Socks are required. We suggest party Parents bring extra socks with them in case someone forgets to bring some. Long sleeves are also recommended to avoid any vinyl "rug burns". Clothes with zippers or hooks (other then at the waist) are not allowed as they may scratch the inflatables. Nylon type pants make the kids go extra fast down the slides so watch out.
How early should everyone arrive prior to the party?


Everyone, including the party family, should arrive no more than 5 to 10 minutes before the scheduled party time. We need to collect waivers and review our safety rules with everyone before the party starts. Please do not arrive more than 10 minutes early because other parties will be in session.
Can Adults play on the inflatables?


Adults are asked to help ensure their children follow the safety rules on the inflatables. Parents can help their children on the inflatables and can play on them as long as there are no children in their way and they don't go over the 175 pound weight limit. Our Number One safety rule is "one at a time" and this means that Adults cannot hold children when going down slides. Everyone must go one at a time down the slides. No trains and no holding on laps or holding hands. Also, Parents are encouraged to help their children on the inflatables, but should not be bouncing at the same time. Only equal size people should bounce at the same time. Bigger people, including adults, should always steer clear of little people. Parents who are on the inflatables must wear socks and need to remove belts, watches, or other sharp objects.
Are the inflatables safe for babies?


Inflatables are not recommended nor safe for non-walking children under the age of 2. Also, parents please closely monitor your young children while at Jump!Zone and make sure they are not on inflatables with older kids. It is not safe for anyone to hold another person while going down slides and is against Jump!Zone's safety rules. We do have a toddler play area for our youngest guests.
Who is allowed to enter Jump Zone?


Jump Zone is designed for children ages 2 to 12 years old. No child of any age is allowed to enter unless accompanied by an adult. No adults can enter unless they are with children or invited guests of a party.


Please email or call us if you have additional questions. Our main goal is to make sure your party is safe and fun!!! Thank you for choosing us to be part of your celebration.