Frequently Asked Questions
Jump Zone Party FAQ

Jump!Zone Frisco

Birthday Party -Children's Play Center | THIS LOCATION PERMENATELY CLOSED!! | Frisco TX 75035
(214) 504-2898



One at a time down slides (parents cannot go down with child on lap)
Feet first only down slides
No bouncing at top of slides (just sit down and slide please)
Stay on the designated course of all inflatables
Little people and big people should not bounce at the same time (adults can sit in a bounce house to be near their children, but should not bounce at the same time children are bouncing)
When sliding don't drag your arms and elbows on the vinyl. Hold them up to avoid "rug burn". No fighting or wrestling or ball beaming
No gum in Jump!Zone
Please listen to Jump!Zone staff and follow additional safety rules as explained
What are the Jump!Zone party costs and options?


Please refer to our Party Planning section and familiarize yourself with our party options. If you do not find an option to suit your needs, please call us so we can try to accommodate you. Do not forget we offer non-party Open!Play Sessions for a great inexpensive activity.
How far in advance should I book the party?


Friday, Saturday and Sunday party times fill up fast. It is advisable to call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.
How do I book a party?


You can check availability and book your party through our website or you can call us to book it for you. There is usually an incentive when you book yourself online. A deposit of $100 is required at time of booking. The balance plus tax and any extras you purchase such as pizza or goodie bags can be paid for the day of the party. We accept Visa, Mastercard, Discover, American Express or cash.
What is your cancellation policy?


Deposits are nonrefundable, however, it can be applied to a different party date/time if cancelled at least 14 days prior to your party date. If you cancel with less than 14 days before your party date, you will lose the deposit even if you reschedule. As always, we will strive to work with you on any cancellation.
Can I bring my own food, drinks or decorations into Jump Zone?


No outside food can be brought in other than birthday cake or cupcakes. There will be a $75 charge for outside food that is brought in. We sell pizza and you cannot bring it in, thank you.
No outside drinks are allowed to be brought into Jump!Zone.
The party rooms are already decorated. Please do not tape or tack up any decorations and do not bring silly string, pinatas or confetti. You are allowed to bring your own balloons or you can buy assorted primary colored balloons from us.
Will there be a Jump!Zone staff member in the play arena and party room to supervise the kids?


We have safe play coordinators who are there to make sure the children are playing safe and following the rules while in the play arena. We also ask Parents to make sure their kids are following the safety rules and playing safe. A coordinator is available to help you and your guests while in the party room. When the party is over, we clean up the room for you.
What should the kids wear?


Socks are required. Long sleeves are recommended. Clothes with zippers or hooks (other than at the waist) are not allowed as they may scratch the inflatables. Nylon type pants make the children go extra fast down slides.
How early should everyone arrive prior to the party?


Everyone, including the party family, should arrive no more than 5 minutes before the scheduled party time. We need to collect waivers and review our safety rules with everyone before the party starts; however no one will be able to enter the play arena or party room until the start time of the party.
Can Adults play on the inflatables?


NO ADULTS on the Inflatables with the Exception of helping younger children, thank you. Parents are asked to help ensure their children follow the safety rules on the inflatables. Parents can help their children on the inflatables as long as there are no children in their way and they don't exceed the 150 lb. weight limit. Our number one safety rule is "ONE AT A TIME" and this means that adults cannot hold children when going down slides. Everyone must go one at a time down the slides. No trains and no holding on laps or holding hands. Also, parents are encouraged to help their children on the inflatables, but should not be bouncing at the same time. Only equal size people should bounce at the same time. Bigger people, including adults, should always steer clear of little people. Parents who are on the inflatables must wear socks and need to remove belts, watches, or other sharp objects.
Are the inflatables safe for babies?


NO. Babies under 2 years old should not be on the inflatables unless they are specified as a "toddler inflatable" because it is not safe. Also, parents please closely monitor your young children while at Jump!Zone and make sure they are not on inflatables with older kids. It is not safe for anyone to hold another person while going down slides and is against Jump!Zone's safety rules. We do have a toddler play section for our youngest guests and a toddler inflatable.
Who is allowed to enter Jump Zone?


Jump!Zone is designed for children ages 2 to 12 years old. No child of any age is allowed to enter unless accompanied by an adult. No adults can enter unless they are with children.
Please email or call us if you have additional questions. Our main goal is to make sure your party is safe and fun!!! Thank you for choosing us to be part of your celebration.