Frequently Asked Questions
Jump Zone Party FAQ

Jump!Zone Buffalo Grove

Jump Into the Party Zone | 1465 Busch Parkway | Buffalo Grove IL 60089
(847) 929-9396

What are Jump!Zone's Safety Rules


One at a time down slides (parents cannot go down with child on lap)
Feet first only down slides
No bouncing at top of slides (just sit down and slide please)
Stay on the designated course of all inflatables
Little people and big people should not bounce at the same time (adults can sit in a bounce house to be near their children, but should not bounce at the same time children are bouncing)
When sliding don't drag your arms and elbows on the vinyl. Hold them up to avoid "rug burn". No fighting or wrestling or ball beaming
No gum in Jump!Zone
Please listen to Jump!Zone staff and follow additional safety rules as explained
Who is allowed to enter Jump!Zone?


Jump Zone is designed for children ages 2 to 12 years old.
All persons age 2 to 17 are charged admission and are included in the birthday party count.
1 sibling under 2 is free, 2nd sibling under 2 is 1/2 price with a full price paid admission.
Limit 1 free admission per Open/Play purchase, with coupon or age limitations!>br> No child of any age is allowed to enter unless accompanied by an adult. Adults must stay with their children.
No Drop Offs! A responsible adult must remain with the child.
No adults can enter unless they are with children.
How do I book a party and how far in advance should I book?


You can check time and date availability and make a party reservation on our website by clicking RESERVATIONS. Also feel free to call us if you still have questions after visiting the Party Planning Page.
We require that you pay a $100 deposit at the time of booking. The balance and any extras you purchase such as pizza or goodie bags can be paid for the day of the party. We accept Visa, Mastercard, Discover or cash.
Friday, Saturday and Sunday party times fill up fast. To get the date and time you want, it is advisable to call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.
What is your cancellation policy?


When booking a party, a $100 deposit is charged at the time of reservation.
A CREDIT CARD is required when booking a party reservation.
If no card is available then party must be paid for in full before event.
If you cancel 14 DAYS prior to your party date, you can reuse your deposit for another date in the next 12 months.
If you cancel with less then 14 DAYS before your scheduled party, you will lose the deposit even if you reschedule.
As always, we will strive to work with you on any cancellation.
Parties size can be changed at least one day prior to the party.
Can I bring my own food, drinks or decorations into Jump Zone?


Jump!Zone is able to offer food, such as pizza, hot dogs/chips, chicken wings, salad, ice cream, and soft-drinks, juice boxes, or bottled water for your party. If you have a scheduled party, you are welcome to bring in snack type food, such as pretzels, chips, crackers, fresh fruit or veggie tray. You are also welcome to bring in your own non-alcoholic beverages. We suggest something easy and convenient as your time in the party room will be very action-packed. A party coordinator will call you the week before your scheduled party to take your food order if you choose to add pizza, hot dogs, wings, etc. No outside food may be delivered to Jump!Zone.
Alcoholic beverages are never allowed.
The party areas are already decorated. Please do not tape or tack up any decorations and do not bring silly string or confetti. ($50.00 cleaning fee for violators / messy parties, or the taking of our unused paper products.)
Will there be a staff member to help with the kids in the play area and party room?


Yes, you will have an assigned party coordinator. They will get you settled into your party room and greet your guests. The coordinator will then help supervise the safe play of the kids in the arena. They provide you assistance throughout the party with serving food/cake and clean up.
What should the kids wear?


Socks are required. We suggest party Moms bring extra socks with them in case someone forgets to bring some.
Long sleeves are recommended.
Clothes with zippers or hooks (other then at the waist) are not allowed as they may scratch the inflatables.
Please be aware that nylon type pants make the kids go extra fast down the slides.
How early should everyone arrive prior to the party?


Everyone, including the party family, should arrive no more than 10 to 15 minutes before the scheduled party time. Please do not arrive more then 15 minutes early because other parties will be in session.
Can Parents play on the inflatables?


Parents are asked to help ensure their children follow the safety rules on the inflatables. Parents can help their children on the inflatables and can play on them as long as there are no children in their way and they don't go over the 175 pound weight limit.
Our number one safety rule is "one at a time" and this means that adults cannot hold children when going down slides.
Everyone must go one at a time down the slides. No trains and no holding on laps or holding hands.
Also, Parents are encouraged to help their children on the inflatables, but should not be bouncing at the same time.
Only equal size people should bounce at the same time. Bigger people, including adults, should always steer clear of little people
Parents who are on the inflatables must wear socks and need to remove belts, watches, or other sharp objects.
Are the inflatables safe for babies?


NO. Infants under 2 years old should not be on the inflatables because it is not safe. Also, parents please closely monitor your young children while at Jump!Zone and make sure they are not on inflatables with older kids. It is not safe for anyone to hold another person while going down slides and is against Jump!Zone's safety rules. We do have a toddler play section for our youngest guests.
Is smoking allowed?


Smoking is never allowed at Jump!Zone. If you must smoke, please do it outside.
Coupon Codes, Special Advertisements, and Discount Offers!


When booking your party, please be sure to add any Coupon Code in proper section. If you have a Special Advertisement or Discount Offer please let us know in the comment section!! Party discounts can only be given when booking your party!!
PLEASE be sure to bring in your Special Advertisement or Discount Offer the day of your party to receive your discounted party price!
Coupons, discounts and other specials cannot be combined.
Please email or call us if you have additional questions. Our main goal is to make sure your party is safe and fun!!! Thank you for choosing us to be part of your celebration.