Frequently Asked Questions
Jump Zone Party FAQ
   
    
 

Jump!Zone Volo

Parties, Walk in Play, and More | 31223 North US HWY 12 | Volo IL 60073
(847) 388-0369

What are Jump!Zone's Safety Rules

 

One at a time down slides (parents cannot go down with child on lap)
Feet first only down slides
No bouncing at top of slides (just sit down and slide please)
Stay on the designated course of all inflatables
Little people and big people should not bounce at the same time (adults can sit in a bounce house to be near their children, but should not bounce at the same time children are bouncing)
When sliding don't drag your arms and elbows on the vinyl. Hold them up to avoid "rug burn". No fighting or wrestling or ball beaming
No gum in Jump!Zone
Please listen to Jump!Zone staff and follow additional safety rules as explained
HAVE FUN AND BE SAFE!
What are Jump!Zone's party costs and options and how far in advance should I book the party?

 

Please refer to our Party Planning section and familiarize yourself with our party options. You can check date and time availability as well as book your party by clicking on RESERVATIONS.
If you do not find an option to suit your needs or wish to speak to someone, please feel free to call.

Friday, Saturday and Sunday party times fill up fast. To get the exact date and time you want, it is advisable to call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.
How do I book a party?

 

You can make a party reservation on our website or you can call us to discuss your needs so we can help you choose the perfect party plan. We require that you pay a $100 deposit with a credit card at the time of booking. The balance and any extras you purchase such as pizza or goodie bags can be paid for the day of the party. We accept Visa, Mastercard, Discover, American Express or cash.
What is your cancellation policy?

 

When booking a party, a $100 dollar deposit is charged at the time of reservation. If you cancel 14+ DAYS prior to your party date, you can reuse your deposit for another date with in 3 months of the original party date. If you cancel with less then 14 DAYS before your scheduled party, you must reschedule for with in the next 30 days. If you cancel within 48 hours you will lose your party deposit. As always, we will strive to work with you on any cancellation.
Can I bring my own food, drinks or decorations into Jump Zone?

 

You need to bring the birthday cake and candles. Please no other food or drinks can be brought into Jump!Zone. We sell pizza, nachos, ice cream, other snacks, soda and juice boxes.
The kids cannot eat anything until their play time is over. The kids play for the first 80 minutes and then go to the party room for 40 more minutes for the eating portion. The party areas are already decorated. Please do not tape or tack up any decorations and silly string, pinatas or confetti are not allowed. You are allowed to bring your own balloons and goodie bags or you can buy assorted primary colored balloons or goodie bags from us. You can bring table cloths as an option.
Will a Jump!Zone staff member help supervise the kids and help me in the party room?

 

Yes, we will help supervise the safe play of the kids in the play arena. While the kids play in the arena a party coordinator will set up your party room to your parties specific needs. Then your party coordinator will attend exclusively to the needs of your party in the party room. The dedicated party coordinator is there to help make your event easy for you you and serve just you and your guests needs. When the party is over, we take care of all of the clean up.
What should the kids wear?

 

Socks are required. We suggest party Moms bring extra socks with them in case someone forgets to bring some. Long sleeves are recommended. Clothes with zippers or hooks (other then at the waist) are not allowed as they may scratch the inflatables. Nylon type pants make the kids go extra fast down the slides.
How early should everyone arrive prior to the party?

 

Everyone, including the party family, should arrive no more than 5 to 10 minutes before the scheduled party time. We need to collect waivers and review our safety rules with everyone before the party starts. Please do not arrive more then 10 minutes early because other parties will be in session. Your party will start and finish promptly so please make sure everyone has directions and know where Jump Zone is located. Our rural address does not work in some GPS systems.
Can Adults play on the inflatables?

 

Adults are asked to help ensure their children follow the safety rules on the inflatables. Parents can help their children on the inflatables and can play on them as long as there are no children in their way.. Our number one safety rule is "one at a time" and this means that Adults cannot hold children when going down slides. Everyone must go one at a time down the slides. No trains and no holding on laps or holding hands. Also, Parents are encouraged to help their children on the inflatables, but should not be bouncing at the same time. Only equal size people should bounce at the same time. Bigger people, including Adults, should always steer clear of little people. Parents who are on the inflatables must wear socks and need to remove belts, watches, or other sharp objects.
Are the inflatables safe for babies?

 

NO. Babies under 12 months old should not be on the inflatables because it is not safe. Also, parents please closely monitor your young children while at Jump!Zone and make sure they are not on inflatables with older kids. It is not safe for anyone to hold another person while going down slides and is against Jump!Zone's safety rules. We do have a toddler play section for our youngest guests.
Can we bring in cake or presents and just have our own party at Open!Play?

 

Unfortunately no outside food or drink can be brought into the facility other than cakes or cupcake for booked parties. Also presents can only be brought into the facility for those attending parties.

 

We accept cash, Visa, Mastercard, American Express or Discover. No personal checks. Thank you.
 
Please email or call us if you have additional questions. Our main goal is to make sure your party is safe and fun!!! Thank you for choosing us to be part of your celebration.