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Jump!Zone Southlake
The New 280 Sports Complex | 280 Commerce Street | Southlake TX 76092
(817) 778-8870 |
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| What are Jump!Zone's Safety Rules |
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One at a time down slides (parents cannot go down with child on lap)
Feet first only down slides
No bouncing at top of slides (just sit down and slide please)
Stay on the designated course of all inflatables
Little people and big people should not bounce at the same time (adults can sit in a bounce house to be near their children, but should not bounce at the same time children are bouncing)
When sliding don't drag your arms and elbows on the vinyl. Hold them up to avoid "rug burn".
No fighting or wrestling or ball beaming
No gum in Jump!Zone
Please listen to Jump!Zone staff and follow additional safety rules as explained
HAVE FUN AND BE SAFE! |
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| What are Jump!Zone's party costs and options and how far in advance should I book the party? |
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Please refer to our Party Planning section and familiarize yourself with our party options. You can check date and time availability as well as book your party by clicking on RESERVATIONS.
If you do not find an option to suit your needs or wish to speak to someone, please feel free to call.
Friday, Saturday and Sunday party times fill up fast. To get the date and time you want, it is advisable to call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot. |
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| How do I book a party? |
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You can make a party reservation on our website or you can call us to discuss your needs so we can help you choose the perfect party plan. We require that you pay a $100 deposit (plus tax) with a credit card at the time of booking. The balance and any extras you purchase such as pizza or goodie bags can be paid for the day of the party. We accept Visa, Mastercard, Discover or cash. |
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| What is your cancellation policy? |
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When booking a party, a $100 dollar non-refundable deposit (plus tax) is charged at the time of reservation. This deposit reserves your party time and party room. If you cancel 14 DAYS prior to your party date, you can reuse your deposit for another date in the next 12 months. If you cancel with less than 14 DAYS before your scheduled party, you will lose the deposit even if you reschedule. There are no cancellation fees at Jump!Zone, however your deposit is non-refundable. |
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| Can I bring my own food, drinks or decorations into Jump Zone? |
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You need to bring the birthday cake (cookies or cupcakes), candles and cake knife (scheduled parties only please). No other food or drinks can be brought into Jump!Zone. A fine for bringing in outside food or drinks for parties can range from $20 to $50. We sell pizza, snacks, soda, water and juice boxes at a reasonable price.
The kids cannot eat anything until their play time is over. The kids play for the first 75 minutes and then go to the party room for 30 more minutes to do the eating part. The party areas are already decorated. Please do not tape or tack up any decorations and do not bring silly string, pinatas or confetti. You are allowed to bring your own balloons or you can buy assorted colored balloons from us. |
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| Will a Jump!Zone staff member help supervise the kids and help me in the party room? |
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Yes, we will help supervise the safe play of the kids in the play arena. We set up your entire room, serve the food, drinks and cake. We also note all gifts. We are here to make your party a little LOT easier! When the party is over, we clean up the room for you. |
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| What should the kids wear? |
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Socks are required. We suggest party Moms bring extra socks with them in case someone forgets to bring some. They are for sale at the front counter if needed. Long sleeves are recommended. Clothes with zippers or hooks (other than at the waist) are not allowed as they may scratch the inflatables. Nylon type pants make the kids go extra fast down the slides. |
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| How early should everyone arrive prior to the party? |
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Everyone, including the party family, should arrive no more than 5 to 10 minutes before the scheduled party time. We need to collect waivers and review our safety rules with everyone before the party starts. Please do not arrive more than 10 minutes early because other parties will be in session. |
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| Can Adults play on the inflatables? |
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Adults are asked to help ensure their children follow the safety rules on the inflatables. Parents can help their children on the inflatables and can play on them as long as there are no children in their way and they don't go over the 175 pound weight limit. Our number one safety rule is "one at a time" and this means that Adults cannot hold children when going down slides. Everyone must go one at a time down the slides. No trains and no holding on laps or holding hands. Also, Parents are encouraged to help their children on the inflatables, but should not be bouncing at the same time. Only equal size people should bounce at the same time. Bigger people, including Adults, should always steer clear of little people. Parents who are on the inflatables must wear socks and need to remove belts, watches, or other sharp objects. |
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| Are the inflatables safe for babies? |
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NO. Babies under 3 years old should not be on the inflatables because it is not safe. However, we do have a special "Toddler Only" inflatable in our toddler section that is safe for children between the ages of 2-5 years old. Also, parents please closely monitor your young children while at Jump!Zone and make sure they are not on inflatables with older kids. It is not safe for anyone to hold another person while going down slides and is against Jump!Zone's safety rules. We do have a toddler play section for our youngest guests. |
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| Who is allowed to enter Jump Zone? |
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Jump Zone is designed for children ages 2 to 12 years old. No child of any age is allowed to enter unless accompanied by an adult. No adults can enter unless they are with children. |
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| Late Fee |
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Offering every party family a great experience is our number one goal! Being on time is important to us and our schedule. Exiting your party room on time is crucial. We will give you a 10 minute warning and help to assist you in anyway. If, however, you exit more than five minutes late, a late fee will be applied. The charge for the late fee is $50 for the first five minutes. Each additional minute is $10. |
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