Frequently Asked Questions
Jump Zone Party FAQ
   
    
 

Jump!Zone Mokena

Near 191st & LaGrange | 9951 W. 190th Street | Mokena IL 60448
(708) 978-1229

What are JUMP!ZONE’S Safety Rules?

 

One at a time down slides (parents cannot go down with child on lap)
Feet first only down slides
No bouncing at top of slides (just sit down and slide please)
Stay on the designated course of all inflatables
Little people and big people should not bounce at the same time (adults can sit in a bounce house to be near their children, but should not bounce at the same time children are bouncing)
When sliding don't drag your arms and elbows on the vinyl. Hold them up to avoid "rug burn". No fighting or wrestling
No gum in Jump!Zone
Please listen to Jump!Zone staff and follow additional safety rules as explained
HAVE FUN AND BE SAFE!
What are Jump!Zone's party costs and how far in advance should I book the party?

 

Please refer to our Party Planning section and familiarize yourself with our party options. If you do not find an option to suit your needs please call us so we can try to accommodate you. Do not forget we offer non-party Open Play Sessions for a great inexpensive activity.
You can check time and date availability on our website by clicking on RESERVATIONS. Friday, Saturday and Sunday party times fill up fast. To get the date and time you want, it is advisable to call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.
How do I book a party and what is your cancellation policy?

 

You can make a party reservation on our website or you can call us to discuss your needs. We will help you choose the perfect party plan. We require that you pay a $100 deposit at the time of booking. The balance and any extras you purchase such as pizza, drinks, or goodie bags can be paid for the day of the party. We accept American Express, Visa, Mastercard, Discover or cash. No checks please.

When booking a party, a $100 dollar deposit is charged at the time of reservation. If you need to reschedule your party date and give us 2 weeks or more notice, there is no penalty. If you need to reschedule and give us less then 2 weeks notice, you lose your original deposit ($100). If you need to cancel your party, and do not wish to reschedule, and give us 10 days or more notice, you lose your original deposit ($100). If you need to cancel your party, and do not wish to reschedule, and give us less then 10 days notice, then you will be charged the full amount of your party. As always, we will strive to work with you on any cancellation. All deposits are non-refundable.
What party size should I book and can I increase or decrease the size of the party.

 

Our 15 kid parties are celebrated on certain time slots in the 15 kid party room, which has three tables accommodating 10 kids each or 8 adults each. Plenty of room, but if you are booking a 15 kid party and you think you will have more then 15 adults and free babies combined, you should consider booking a 20 kid party to guarantee a large party room. Our 20 and 25 kid parties are celebrated on certain time slots in a much larger room with 4 tables. Our 15 kid parties can accept up to five extra( 20 kids max). Our 20 and 25 kid parties can bump up up to 30 kids max. We do not need to know your kid count in advance. If you book a 25 kid party and less kids show up we can down grade you that day to a 20 kid party but 20 or 25 kid parties can not bump down to 15 kid parties. 15 kid parties are booked at different start times and in a different party room size. All party rooms are equipped with our 10 foot inflatable birthday party throne. If you have questions please call the reservation line at 708-978-1229 EXT. 3 Mon-Fri 10am to 5pm.
Can I bring my own food, drinks or decorations into Jump Zone?

 

Other than birthday cakes and fruit/vegetable trays (scheduled parties only please), outside food is not permitted. Thank you. Please call for dietary exceptions. Pop, and juice can be purchased at Jump Zone. Warning....Ice Cream Cakes. If you bring your own we do not have refrigerator or freezer storage room to keep ice cream cakes cool, you can bring in your own cooler to keep cold. Bring at your on risk. Thank you!!

Also, the party areas are already beautifully decorated. Please do not tape or tack up any decorations and do not bring silly string or confetti.
Will there be a staff member to help with the kids in the play area and in the party room?

 

Yes, there are play coordinators in the play arena to help supervise the safe play of the kids. We will also help you get settled in the party room which you will have access to the entire time of the party. For birthday parties the play coordinator will serve the children during the party If you need assistance during your party, please let us know and we will be happy to help. When the party is over, we do all the cleaning up for you.
What should the kids wear?

 

Socks are required. We suggest party Moms bring extra socks with them in case someone forgets to bring some. Long sleeves are recommended. Clothes with zippers or hooks (other then at the waist) are not allowed as they may scratch the inflatables. Nylon type pants make the kids go extra fast down the slides.
How early should everyone arrive prior to the party?

 

Everyone, including the party family, should arrive no more than 10 minutes before the scheduled party time. We need to collect waivers and review our safety rules with everyone before the party starts. Please do not arrive more then 10 minutes early because other parties will be in session.
Can Adults play on the inflatables?

 

Parents are asked to help ensure their children follow the safety rules on the inflatables. Parents can help their children on the inflatables and can play on them as long as there are no children in their way and they don't go over the 175 pound weight limit. Our number one safety rule is "ONE AT A TIME" and this means that Adults cannot hold children when going down slides. Everyone must go one at a time down the slides. No trains and no holding on laps or holding hands. Also, Parents are encouraged to help their children on the inflatables, but should not be bouncing at the same time. Only equal size people should bounce at the same time. Bigger people, including Adults, should always steer clear of little people. Parents who are on the inflatables must wear socks and need to remove belts, watches, or other sharp objects.
Are the inflatables safe for babies?

 

NO. Babies under 2 years old should not be on the inflatables because it is not safe. Also, parents please closely monitor your young children while at Jump!Zone and make sure they are not on inflatables with older kids. We do have toddler toys for our youngest guests.
Who is allowed to enter Jump Zone? and Who is included in the party count?

 

Jump Zone is designed for children ages 2 to 12 years old. No child of any age is allowed to enter unless accompanied by an adult during open play sessions. You can drop off children for birthday parties with their invitation or waiver. No adults can enter unless they are with children unless we escort them to the party mom for safety.

Additional children for any party is $10 each. There is a maximum of 5 extra guests per party. Adults(18 and older), Parents & babies under age 2 are NOT included in total size and ALWAYS FREE. If you are booking a 15 kid party and you think you will have more then 15 adults and free babies combined, you should consider booking a 20 kid party to guarantee a large party room.
Additional Notes

 

If there is a power outage during your party, you will be refunded on a prorated basis in 15 minute increments. Inflatables are subject to change due to maintenance, rotation or replacement of other inflatables. We will always update and provide the most exciting inflatables around.
 
Please email or call us if you have additional questions. Our main goal is to make sure your party is safe and fun!!! Thank you for choosing us to be part of your celebration.