Frequently Asked Questions
Jump Zone Party FAQ
   
    
 

Jump!Zone Madison

Madison-Huntsville Area | 140 Castle Drive | Madison AL 35758
(256) 325-JUMP(5867)

What are JUMP!ZONE’S Safety Rules?

 

One at a time down slides (parents cannot go down with child on lap)
Feet first only down slides
No bouncing at top of slides (just sit down and slide please)
Stay on the designated course of all inflatables
Little people and big people should not bounce at the same time (adults can sit in a bounce house to be near their children, but should not bounce at the same time children are bouncing)
When sliding don't drag your arms and elbows on the vinyl. Hold them up to avoid "rug burn". No fighting or wrestling or ball beaming
No gum in Jump!Zone
Please listen to Jump!Zone staff and follow additional safety rules as explained
HAVE FUN AND BE SAFE!
How far in advance should I book the party?

 

Friday, Saturday and Sunday party times fill up fast. To get the date and time you want, it is advisable to call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.
How do I book a party?

 

You can make a party reservation on our website or you can call us to discuss your needs so we can help you choose the perfect party plan. We require that you pay a $100 dollar deposit ( plus tax) at the time of booking. The balance and any extras you purchase such as pizza or goodie bags can be paid for the day of the party. We accept Visa, Mastercard, Discover or cash.
What is your cancellation policy?

 

When booking a party, a $100 dollar deposit ( plus tax) is charged at the time of reservation. If you cancel 14 DAYS prior to your party date, you can reuse your deposit for another date in the next 12 months. If you cancel with less then 14 DAYS before your scheduled party, you will lose the deposit even if you reschedule. As always, we will strive to work with you on any cancellation.
Can I bring my own food, drinks or decorations into Jump Zone?

 

No outside food or drinks can be brought in other then birthday cake (cookies, cupcakes, etc) unless you have prior permission from the manager or owner of Jump!Zone. Alcoholic beverages are never allowed. You can order extras such as pizza, drinks, goody cups, ice cream for your entire party the day of the party. The party areas are already decorated. You are welcome to bring your own decorations and paper products if you wish. We do not permit wall or ceiling decorations no silly string or confetti.
Will a Jump!Zone staff member help in the play area and in the party room?

 

Yes, we will help supervise the safe play of the kids in the play zone. We also set up the party room just the way you want it, provide assistance during your party, and when the party is over, we clean up the room for you. So you are able to relax and enjoy the event.
What should the kids wear?

 

Socks are required. We suggest party Moms bring extra socks with them in case someone forgets to bring some. Long sleeves are recommended. Clothes with zippers or hooks (other then at the waist) are not allowed as they may scratch the inflatables. Nylon type pants make the kids go extra fast down the slides.
How early should everyone arrive prior to the party?

 

Everyone, including the party family, should arrive no more than 5 to 10 minutes before the scheduled party time. We need to collect waivers and review our safety rules with everyone before the party starts. Please do not arrive more then 10 minutes early because other parties will be in session.
Can Adults play on the inflatables?

 

Adults are asked to help ensure their children follow the safety rules on the inflatables. Parents can help their children on the inflatables and can play on them as long as there are no children in their way and they don't go over the 200 pound weight limit. Our number one safety rule is "one at a time" and this means that Adults cannot hold children when going down slides. Everyone must go one at a time down the slides. No trains and no holding on laps or holding hands. Also, Parents are encouraged to help their children on the inflatables, but should not be bouncing at the same time. Only equal size people should bounce at the same time. Bigger people, including Adults, should always steer clear of little people. Parents who are on the inflatables must wear socks and need to remove belts, watches, or other sharp objects.
Are the inflatables safe for babies?

 

NO. Babies under 2 years old should not be on the inflatables because it is not safe. Also, parents please closely monitor your young children while at Jump!Zone and make sure they are not on inflatables with older kids. It is not safe for anyone to hold another person while going down slides and is against Jump!Zone's safety rules. We do have a toddler play section for our youngest guests.
Who is allowed to enter Jump Zone?

 

Jump Zone is designed for children ages 2 to 12 years old. No child of any age is allowed to enter unless accompanied by an adult. No adults can enter unless they are with children.

 

 
Please email or call us if you have additional questions. Our main goal is to make sure your party is safe and fun!!! Thank you for choosing us to be part of your celebration.